Introduction


To contribute to lasting improvement in peoples’ lives, UNDP must serve as an efficient, effective and accountable partner to its stakeholders. The Programme and Operations Policies and Procedures (POPP) provide up-to-date direction to UNDP management and staff members on programming and operational requirements, with a view to achieving development results and optimizing management performance. All managers and staff members are required to uphold the Programme and Operations Policies and Procedures in the exercise of their functions.

The POPP outlines key operational procedures and business processes covering all aspects of work: results management; partnership management; contracts, assets and procurement management; financial management; human resources management;  project and programme management and information technology management.  The policies and procedures anchor accountability, risk management, and results-based management (RBM) concepts in the organization’s business processes to enable good planning and a results focus.  By providing step-by-step direction on business processes and the related regulations, rules, policies, and available tools, the POPP provides instructions on how to meet corporate expectations for all standard job-related tasks.


What’s  new:  POPP Headlines

The new POPP Headlines webpage, accessible through UNDP Intranet,  provides news and updates on  our programme and operations policies and procedures. Managers and staff members across the Organization are invited to bookmark this page, and visit it regularly to keep up with the latest information on the ‘how to’ aspects of our work. Each new entry has a space in which staff members can share comments and feedback, as well as to initiate discussion on issues of interest. Issues that prompt a healthy exchange of views may be taken to the MPN or other means of dialogue and decision-making.

How to Use the POPP:

The POPP replaces all former and existing Programming, Financial, and Procurement Manuals.  The Human Resources Manual will be retired  once all remaining human resources content  revised in accordance with  contractual reform  provisions is migrated to the platform. In addition, new chapters on administration and security management will be added in 2009, at which time, all related manuals also will be retired.  With the incorporation of all remaining prescriptive content to the web-based platform during 2009-2010, the POPP will become the sole authoritative source of prescriptive guidance to managers  and staff members on programming and operational requirements.

The policies and procedures are consistent with the organization’s enterprise resource management (Atlas) business processes and aims for easy navigation.  The chapters are displayed in the navigation menu on the left side of the screen.  Once one enters a chapter, all the business processes are listed.  Clicking on the business process will take the user to the related sub-processes (illustrating in detail how to perform a task).  In addition, a flow chart of the process or sub-process is provided, along with relevant policies, templates and forms, user-friendly tools, tips and techniques and lessons & knowledge from experience. Each sub-process also provides the document properties, i.e. information about the document itself, such as history of approved regulations, including issue date and effective date, rules and policies, as well as related Executive Board decisions. 

Managers and staff members should always refer to the document properties to ensure application of the latest version of the policies and procedures.  Prescriptive content is regularly up-dated (there are quarterly publishing cycles) as all content is required to undergo a mandatory revision every 12 months.  Prior to publication, all content is reviewed by practitioners in the field (through consultation on the Management Practice Network), the content authority (Bureau Directors or unit heads), and the Prescriptive Content  Management Board (comprised of all content authorities and chaired by the Director of the Operations Support Group at the Executive Office), which ensures policy coherence and integration of cross-cutting issues.  The Prescriptive Content Management Board is comprised of Bureau Directors or unit heads who are the final authority on prescriptive content in their substantive areas that reflect the programme and operations policies approved by the Operations Group.

From the left side navigation staff can access site map and glossary.

The POPP is an indispensable tool for your everyday UNDP work and should help you to work better and more effectively to achieve development results.
 
On the Drawing Board

Each sub-process also features an “On the Drawing Board” section, describing new policies or initiatives that are underway that will impact guidance to staff in the exercise of their programming and operation functions. 


Feedback Button

The POPP is also a communication tool. By clicking on the feedback button, users will be able to provide comments and feedback on the policies and procedures that will serve as input for improving its content and user friendliness.  The web-based nature of the policies and procedures allows for easy and timely updates or modifications, and together with the document history, ensures that all UNDP staff members are applying current guidance in the exercise of their functions. 

What’s next for POPP?

The ‘big push’ on the POPP in 2008 brought its content and features under close scrutiny across a broad cross-section of staff members. It is clear that UNDP must now dramatically improve the coherence of its prescriptive content as well as its utility to end users.  To this end, ‘POPP 2.0’will be developed based on the following core principles:

·         Results and accountability. Since it is expected that UNDP manages for development results, this should become an underlying feature of all sections of the POPP, rather than a separate category. The same applies for accountability, which is taken to be a defining principle framing practice across the organization

·         Accessibility and customization. The POPP should become a platform that allows access to content through a search engine and formats that can be downloaded in pdf format. With greater clarity of function soon to be established through the Organizational Guide and with further refinement of functional job descriptions, it should be possible to organize POPP content, at the very least, by functional level. The POPP should then be customizable, as a minimum, based on role (as a deputy country director, a programme analyst, a finance associate, etc.)

·         Simplification. The tendency to add while not taking away is pervasive. The development of POPP 2.0 will be guided by an urgent need to reduce burden. The POPP 2.0 initiative will have, built into it, a commitment to review prescription in order to reduce redundancies and otherwise to simplify existing resources for the benefit of users.